Cancellations
Brand4ia™ reserves the right to commence production upon receipt of the order. Customer will be required to pay for all work completed at the time of cancellation. Any changes requested after artwork on personalized promotional products has been prepared for production may incur additional film and screen charges. All cancellations and changes to any pending order must be submitted in writing.
Returns/Refunds
All claims for damage or shortages in shipments must be made within 10 days of receipt of the shipment. Otherwise, shipment is assumed to be received without damage and complete. Brand4ia™ assumes no liability for damage or shortages after this point. No returns are accepted without prior written consent of Brand4ia™. No product is accepted for return after being altered or otherwise used. Brand4ia™ disclaims any responsibility for products after 30 days in buyers possession.
Privacy Notice
This privacy notice discloses the privacy practices for Brand4ia™. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 206-795-3724 or via email.
Indemnity
When orders are manufactured to customer´s specifications, the customer shall hold Brand4ia™ harmless from any liability for trademark, patent or copyright infringements, proprietary rights violations, invasion of privacy or other personal or intellectual property rights infringements or violations. All materials submitted by the customer for use by Brand4ia™ to produce items ordered are considered by Brand4ia™ to be in full compliance with all applicable laws in regards to trademark, service mark, copyright, patent, or similar protection, and the customer has all of the legal rights and authorizations to grant Brand4ia™ a limited license for the express purpose of reproducing such materials on the products. It is the customers responsibility to provide appropriate legal lines to Brand4ia for inclusion in the art.
Dishwashing and microwave use
Hand washing is recommended for all of our products to promote the durability of the imprints. Dishwashing using commercial equipment (in restaurants, schools, etc.) is discouraged; the harsh detergents and extremely hot water will damage the decorations. Do not microwave any products containing metal, rubber or plastic; ceramics and glass items are generally safe for microwave unless otherwise noted on the product or related care information.
Terms
Net 30 on approved credit. Interest charges will be assessed on all past due balances. For your convenience, we accept Visa, Mastercard and American Express. If payment by credit card: due to the custom-made nature of our products, we may charge your credit card for the order (in whole or in part) before production and shipping of your order.
Nature of ceramics and glassware
Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.
Warranty
Brand4ia™ warrants its products for satisfactory workmanship and material with the exceptions described in “Nature of Ceramics & Glass” section above. Defective merchandise will be replaced, but OUR LIABILITY IS LIMITED TO THE INVOICE COST OF THE ITEM. NO OTHER WARRANTIES ARE PROVIDED.